Refund policy

At Femenya, we take immense pride in the craftsmanship of our handblock-printed sarees, premium fabrics, and curated jewelry pieces. Every item is thoroughly inspected for quality before dispatch.

However, if you are not entirely satisfied with your purchase, we are here to help with a smooth and hassle-free return or exchange process.

1. Policy Overview & Key Timelines

  • Return / Exchange Window: You must initiate a request within 7 from the date of delivery.
  • Condition: Items must be unworn, unwashed, unaltered, and returned in their original packaging with all brand tags, polymailers, and jewelry boxes intact.
  • Mode of Return: We offer reverse pickup services across eligible pin codes in India. If reverse pickup is unavailable in your location, you may self-ship the item back to our facility.

2. Saree & Apparel Return Conditions

A. Eligible for Return/Exchange:

  • Manufacturing defects (e.g., torn fabric, broken stitching).
  • Receiving an incorrect item or color relative to your order confirmation.
  • Transit damage during shipping.

B. Artisanal Disclaimers & Exemptions (Not Eligible as Defects):

  • Handcraft Inconsistencies: Slight variations in handblock print alignment, motif intensity, minor dye streaks, or natural weave slubs are natural hallmarks of authentic handloom/handblock craftsmanship and do not qualify as damage or defects.
  • Color Variations: Digital screen settings and lighting during product shoots may cause slight variations in perceived color shades.
  • Customized Items: Sarees with completed fall/pico, custom-stitched blouses, or altered lengths are strictly non-returnable and non-refundable.

3. Jewelry & Accessories Return Conditions

  • Hygiene Protection: For hygiene and safety reasons, jewelry items (especially pierced earrings) can only be returned if they arrive damaged, broken, or defective upon delivery.
  • Unboxing Video Requirement: To claim a return or refund for a damaged or missing jewelry item, an unboxing video recorded continuously from the moment the package seal is opened is mandatory.
  • Wear & Tear: Normal wear and tear, intentional damage, or chemical exposure (perfumes, water, hairsprays) causing plating discoloration over time are excluded from return eligibility.

4. Step-by-Step Return & Exchange Process

  1. Initiate Your Request: Email our customer support team at Femenya.store@gmail.com or WhatsApp us at +91 92509 53188 within 7 days of delivery.
  2. Provide Details: Mention your Order ID, share photos/videos of the item, and state the reason for return/exchange. For broken/damaged jewelry, attach your unboxing video.
  3. Reverse Pickup: Upon approval, our logistics partner will collect the item from your registered delivery address within 2–4 business days.
  4. Quality Inspection: Once received at our facility, the item undergoes a quality check. Items that fail inspection (e.g., used, washed, or missing tags) will be shipped back to you at your expense.

5. Refund Options & Timelines

Once your return passes inspection, refunds are processed based on your original payment method:

  • Prepaid Orders (UPI, Net Banking, Cards): Refund will be credited back to your original source account within 5–7 business days.
  • Cash on Delivery (COD) Orders: Refunds for COD purchases are issued via Store Credit / Gift Cards or directly via UPI/Bank Transfer (you will receive a secure link to enter your bank details).
  • Shipping Charges: Original shipping fees and COD handling fees are non-refundable unless the return is due to a wrong/damaged product shipped from our end.

6. Order Cancellations

  • Before Dispatch: You may cancel your order within 12–24 hours of placement by contacting customer support for a 100% full refund.
  • After Dispatch: Orders that have already been dispatched cannot be canceled mid-transit. You may initiate a return upon receipt under our standard return guidelines.

7. Contact Us for Assistance

For any queries, return requests, or refund tracking, reach out to our support team:

  • Brand Name: Femenya
  • Customer Support Email: Femenya.store@gmail.com
  • WhatsApp / Phone Support: +91 92509 53188
  • Return Warehouse Address: Femenya Behind RTO Office shivaji nagar Jhansi 284001